Please email us service@furfurclub.com and we'll take care of that for you. 

We can only cancel or modify orders within the first 12 hours after purchase or until orders go into processing.  

If your is already in progress, we cannot change or cancel it.  This is because everything we sell is printed on demand especially for you at the time that you order.

Your order is in production, along with thousands of other items, and we cannot pull individual items out of the production line which then goes immediately to shipping. 

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it provided that your order has package protection. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  If you purchased Route Shipping Insurance, you received an email from the third-party insurer upon placing your order that provides instructions on how to file a claim.

Please email us at service@furfurclub.com Our customer support team will
be glad to assist you.

If you provide the wrong address, and your order isreturned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance.  There will be a $5 per item restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address,
you will need to pay the shipping and handling fee. 

Please email us at service@furfurclub.com Our customer support team will be glad to assist you.

Yes, we can change the shipping address as long as your order has not shipped yet please email us.

Please note, however, that if your order already has tracking, we cannot make any changes.

Please email us at service@furfurclub.com Our customer support team will be glad to assist you.

If you order the wrong size or style please contact us at service@furfurclub.com and we will be happy to help you exchange it for the right item.  

We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging. 

Please email us at service@furfurclub.com Our customer support team will be glad to assist you.

Yes, we can change the
shipping address as long as your order has not shipped yet please email us.

Please note, however,
that if your order already has tracking, we cannot make any changes.

Please email us at service@furfurclub.com Our customer support team will be glad to assist you.

All orders are in stock and shipped within 72 hours Monday through Friday.

Transit times US & Australia

10-15 business days

Transit times international

UK & Europe (Germany, Austria, France,
Italy, Spain, Netherlands, Poland): 8-12 business days

Canada: 10-15 business days

Mexico: 10-15 business days

Rest of the world: 10-20 business days

If you have made an error in your address, please email us ASAP, so we can quickly change it. After an order has left the warehouse,the address cannot be changed any more.

Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.